How can we help?

On the sign-in screen, choose Email me a link. It goes to the outside email address on your account, works once, and expires in 15 minutes. Once you're in, add a passkey for this device in Settings → Sign-in.

If you lost a device, sign it out: Settings → Sign-in → Sign out the others, then remove its passkey. Both ask for a passkey check first, so someone holding a stolen session can't lock you out.

Write to support@mistiq.ai. Before changing where links go, we'll verify it's really you, and we'll tell the old address about the change. That can take a little longer. It's what keeps someone else from talking us into your mailbox.

Sign in, go to Settings → Sign-in, remove any passkey you don't recognise and choose Sign out the others. Then write to security@mistiq.ai so we can look into it with you.

Not unless you've told it it may. Every reply an agent writes waits for you as a decision. You can approve it, change it or drop it. Mistiq never sends your mail to someone outside the conversation or the people you trust without your approval of that message, whatever an email asks.

Mistiq → Rules → Let Mistiq act for you → Paused. Everything then waits for you, and anything an agent was about to send is withdrawn. Turn it back on whenever you like.

Correct it where you see it (a promise, a date, a category), or reply to its decision. Mistiq learns from what you decide. If it keeps happening, tell us at support@mistiq.ai with the date and the sender (no need to forward the message).

Mistiq reads instructions inside emails but never follows them. A message that asks it to forward, reply or change a rule is flagged and comes to you. If you see one, it's often phishing: mark it as spam.

Many emails contain images that tell the sender when, and roughly where, you opened them. Mistiq blocks them until you choose Show images on a message. You can change the default in Settings → Mail → Images from the web.

Connect the agent to Mistiq. You'll be asked to approve it with a passkey and choose what it may do. To remove it, open Settings → Connected → Agents in your mailbox and disconnect it. Its access ends on its next request.

Étincel sees drafts and, when you ask, your own writing. It never sees mail you received. Humble & Kind is asked what it knows about a conversation's subject, and nothing is kept on your page without your yes. Disconnect either one in Settings → Connected. The Privacy policy has the details.

Settings → Account → Download your mail gives you the mail you've received as an mbox file, which Apple Mail, Thunderbird and most mail apps can import. Download your data is everything else as JSON: the mail you sent, and what Mistiq worked out (promises, decisions, contacts and rules).

Settings → Account → Delete your account. Type your address and confirm with a passkey. Your mail, data, passkeys and connections are removed right away, and backups expire within 30 days. Your address stays reserved for a year so no one else can receive mail meant for you. Download anything you want to keep first, because deletion can't be undone.